Refund policy

Last revised on 21.06.2026

Our refunds follows:

1. General Principles

We aim to provide fair outcomes for all customers. Refunds may be issued when products or services are faulty, not delivered as described, or when required by applicable consumer law. Each request is reviewed based on its individual circumstances.

2. Eligibility for Refunds

A refund may be considered in the following situations. The item was not delivered. The item was significantly different from its description. A technical error resulted in duplicate charges. The customer was charged incorrectly due to an administrative mistake. Legal rights in the customer’s country require a refund.

Refund eligibility does not apply when the customer has fully received and used a service as described, or when the issue is caused by incorrect information provided by the customer at the time of purchase.

3. Refund Request Process

Customers should contact support with proof of purchase and a clear explanation of the issue. Additional information may be requested to help assess the request. All requests are reviewed within a reasonable timeframe and customers will be informed of the outcome once the review is complete.

4. Refund Method

Approved refunds are issued using the original payment method where possible. If this is not possible due to payment system limitations, an alternative method may be used. Processing times can vary depending on the financial institution involved.

5. Partial Refunds

In some cases, a partial refund may be issued. This applies when part of a service has been delivered or when only a portion of an order is affected by an issue.

6. Chargebacks

Customers are encouraged to contact support before initiating a chargeback. Chargeback cases may require additional review and may delay resolution.

7. Changes to This Policy

This policy may be updated from time to time. Any changes will apply to purchases made after the updated policy is published unless otherwise required by law.